Product Page Returns
If you are not happy with your order or you need to change something, please contact us immediately. In the unlikely event that the item is damaged or faulty we exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). For items where the incorrect product or sizing was ordered, we address this on a case by case basis depending on the size/weightOverseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will usually cover return postage.
For a refund you will need to return your order to us within 21 days of receipt of your order. After this time you will no longer be eligible for a refund. We aim to process your refund the same week it arrives back with us.
If you would like to view our full Terms and Conditions please follow this link.
If you would like to exchange or refund a product/order that’s fine (provided it is before the 21 days as described above and in our Terms and Conditions). Contact us as soon as possible at email@example.com
Returns are done at your own cost. We would recommend UK customers sending 2nd class. If the postage packet is less than 1″ (25mm) thick it can be sent as a large letter, which will be cheaper, at around £1.19 (up to 250g). A shoebox size parcel will cost you around £2.80 to return (under 2kg). These prices are according to the Royal Mail website as of 12th January 2016. You are covered to a value of £20 insurance on this, so if you want extra piece of mind you can get your item sent with a signature at around an extra £1. Please note returning an order is at your cost so it is up to you to decide which service you opt for. If the item fails to arrive with us again that is for you to take up with Royal Mail. We are not responsible for lost returns.
Please email us at firstname.lastname@example.org with the product/size you would like and return your item(s) with a note inside specifying the changes. We will send out your replacement item once your order arrives back with us. If anything is out of stock we will either ring or email to see what you’d like to do. The exchange will be sent by us to you at our cost with Royal Mail 2nd class. If you’d like to have it sent by any other service you will be required to pay for that service.
Returns / Refunds
As above, please return to the address with a note inside asking for a refund. UK customers are covered under the UK government’s Consumer Contracts Regulations 2013 (formerly Distance Selling Regulations or DSR), which means if you’re not happy with your order you can return it for a refund. The time limit is set in our terms and conditions (currently 21 days from receipt of order). If you’re not sure just give us a call and we will let you know what’s what. You are again liable for the return postage cost, as per CCR and our T&C’s (which you will have signed at purchase). Please note DSR only applies to UK based customers and not business customers (public sending to their work address does not come under business customers, we understand if you’re buying a t-shirt and getting it sent your office the likelihood is it’s not a business purchase…).
Bespoke/Custom Belt Orders
Although we aim to fulfill within 6 weeks of mockup approval, as each belt is different, there can be instances were we exceed the 6 week lead time. This could be due to a number of reasons such as stitching quality and the complexity of the design. By buying a custom belt you accept these terms and that the 6 week lead time is not a guarantee and no refunds will be issued should we exceed this timeframe.
Refunds are handled within 2 days of receipt of the returns.
Parcels should be returned to:
9 Newbury Avenue
Any questions please contact us at email@example.com.
When ordering you will receive a series of automated emails to help you understand where your order is in our system. Hopefully the below information will help you should you have any questions.
Card / PayPal Payments
If you are paying by card or PayPal and the transaction is successful, you will have an automated email informing you that your order is “Processing”. You will be given an order number (#123 for example) and receive a pdf invoice detailing your order.
We then print off your order and mark it for dispatch which is labelled “Completed”. Don’t panic if you’ve not received your order yet, as it’s marked as “Completed” to print off the delivery slip inside your parcel.